FAQ
Orders, delivery, returns and product information.
How does the sizing run?
Available sizes: XS, S, M, L, XL, 2XL. Check each product’s fit and sizing information before ordering.
Which items are one size?
Each product page lists its available sizes.
What are the products made of?
- Graphic tees: soft cotton jersey, classic unisex crew neckline and regular fit, with a ribbed collar.
- Crewneck sweatshirts: brushed fleece interior, relaxed unisex silhouette, ribbed cuffs and hem.
- Every design is a printed graphic with crisp, true-to-colour ink.
- Care: machine wash cold, inside out, with like colours; do not iron directly on the print; do not dry clean.
See the material details on each product page.
How should I care for my item?
Follow the care label and the instructions on the individual product page. Contact us if you need guidance for a specific item.
Where do you ship?
We ship within the United States only — all 50 states and the District of Columbia, including Alaska and Hawaii. We do not currently ship to U.S. territories, APO/FPO addresses or internationally.
How long does delivery take?
Orders placed before 12:00 PM PT on a business day start handling that day; later orders start the next business day. Handling takes 1–2 business days for every service.
- Standard: 6–9 business days total (1–2 handling + 5–7 transit).
- Express: 3–6 business days total (1–2 handling + 2–4 transit).
- Overnight: 2–4 business days total (1–2 handling + 1–2 transit).
How much is shipping?
Standard shipping is free on orders of $75.00 or more; otherwise $6.99. Express is $12.99 and Overnight is $24.99, regardless of order value.
Which payment methods can I use?
We accept PayPal balance, Visa, Mastercard through our third-party payment provider. Prices and payments are in USD.
How do I track my order?
When your parcel ships, its carrier and tracking number appear on our Track order page — enter your order number and the email you used at checkout.
Can I change or cancel my order?
Contact us before dispatch. After dispatch, use the return process.
Can I return an item?
Request a return within 30 days after delivery. See the Return Policy for conditions and instructions.
What if something arrives damaged?
Contact us with your order code and photos within 7 days where possible. We arrange a replacement or refund.
When will I receive my refund?
Inspection takes 1–2 business days; approved refunds are issued within 5–10 business days to the original payment method.
How do I contact you?
Email support@emmanuellesomer.com. We reply within 1 business day, Monday–Friday, 9:00 AM–6:00 PM PT.
Are the designs printed or embroidered?
Every design is a printed graphic. Wash inside out on cold and avoid ironing directly on the print to keep it sharp.
Are the shirts unisex?
Yes. Tees use a classic unisex crew neckline and regular fit, and the sweatshirts have a relaxed unisex crewneck silhouette. Each product page lists its available sizes.